• Need to request extra postage/reduce postage on an ABE order?
    • If you are using the AOB ship page to process orders and need to remove one of these orders from your list: while you are shipping, select the Process Manually on AbeBooks option for this order and Save the page.
      • This action will mark the order as 'Processed' within AOB and the order will be included in your Sales Statistics.
    • Initiate and complete the request on the ABE site directly, including confirming the order as shipped.
  • Curious about the pitfalls of requesting and receiving additional postage for large/heavy item(s)?
    • The following is copied and pasted from ABE's Help: Important Note: All booksellers must process requests for Extra Charges via their AbeBooks accounts, even those using our AMP or API bulk order processing services.  After the buyer has accepted or rejected the request, the order must also then be processed via the bookseller's AbeBooks account. Any attempt to do so by any other method will result in the cancellation of the order.
  • Why did my previously Rejected order result in an item relisting on ABE for $1.00?
    • Abe will automatically relist an item after a Credit Card Rejection if an item is updated while the order remains in an active status but before the sale is subsequently canceled.  This may cause a conflict in the system that will result in Abe using a default of $1 instead of the correct price. 
    • While this will not happen in every case, there are many reasons that an update may inadvertently cross with an active order. Unfortunately, the inherent lag between each system makes it impossible to fully protect against this.  We recommend always updating the item on AOB after the cancel is processed to ensure that correct availability and price are in sync. 
  • I received an email stating that my order was canceled for failure to confirm shipping.
    • While automated services make every digital attempt to be perfect, there will be a time when your confirmations receive an error from the venue. When this happens it triggers an automated email from our service alerting you that an error was encountered when we tried to confirm your order. When you receive this email you will have to manually confirm the order directly on your venue to avoid cancellation of the order by the venue.
  • If I mark an ABE order as Previously Sold on AOB, does the customer get an email?
    • When you select 'Previously Sold' the buyer receives an automated email from ABE stating that the item is not available and that their Credit Card will not be charged. 
  • How do I only get my books to list on ABE since that is all they accept?
    • AOB automatically filters items to ABE using the Media field so that only books get uploaded to this venue. If you want an Audiobook uploaded to ABE use Audiobook CD.
  • What does Seller Direct mean on an order?
    • This means the buyer pays the seller, not ABE. The seller needs to process the payment for this type of order on Abe directly.  It should be noted that AoB does not send confirmations for this type of order since the transaction needs to be finalized on the venue directly and to lessen the risk of confirmations going out to orders that have not been finalized. 
  • How can I list a book on ABE that does not have an ISBN?
    • Just enter the title, condition, price, and quantity on your AOB Single List page and click the create listing button.
  • How do I set my ABE account for Vaction?
    • Site navigation for that setting is as follows: Members Menu > My Books > Put My Books on Vacation

Contact info:800-315-5335 M-F 8-4 Pacific

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