To assist with any questions or concerns you might have, AOB Live Chat is available Monday - Tuesday between 8 a.m. & 4 p.m. EST, and again on Thursday - Friday 8 a.m. - 4 p.m. Chat will not be staffed on Wednesday.
To enter Chat, click the Live Chat link at the top of any page in your AOB account. You will then select "I have a password" on the first chat screen. Note that it's not necessary to enter a password. We have done that for you; we just cannot program the chat client to check the box for you.
Our Live Chat is an open forum, where there may also be others visiting the chat at the same time, it is vital that you not share any sensitive or other personally identifiable data in the chat room. To share sensitive information with Staff, it is suggested that you create Support Requests. You can find your Support Request link on every AoB page above the Chat link and also in the Help Center.
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