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eBay Business Policies Now Supported

samantha

January 28, 2019 18:54

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Some of you may know about eBay's Business Policies already, but for those who do not, or, for those that would like more information, please see https://www.ebay.com/help/policies/business-policy/business-policies?id=4212 

If you are using policies on eBay you can now populate the policies you've set up to your Single Listing page and to your eBay Configuration page in AoB. 

Their use is fairly simple.. The drop-down list populated at the top of your AoB eBay Configuration page will allow you to set up a Default, and the drop-down list populated in the eBay Attributes section of your Single Listing Page (SLP) will allow you to set your policies per item.  

Any edits that you do to your policies on eBay are currently pulled into your  eBay Configuration page automatically on the page load.  However, to populate those out to your SLP you'll need to Re-Save your AoB eBay Configuration page.  We'll be offering a button to populate your policy changes as this currently functionality is not sustainable on accounts that have many policies set up. We'll announce the change to the functionality as soon as it's live.

If you are one of the handful of AoB users that we've set up custom code snippets in your Pre/Post Processing blocks of your eBay Configuration for your Shipping Profiles, you can leave those in place unless you are setting polices to items on your AoB listing pages.  Once you start using the per item policy matching you'll need to consider removing your custom code snippets.  If you have any questions, or concerns do not hesitate to drop a note below, or contact our staff via your Support Requests, or, Live Chat.

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2 comments

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  samantha January 28, 2019 21:17

  We're seeing a few accounts that have a large number of policies.  Realizing that some of those could be unused I thought it might be a good idea to remind, or point out (whichever applies), that there is a clean-up option in eBay's settings that you might find useful.

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  samantha February 13, 2019 18:32

  If you have ever noticed the following in an eBay error message on your eBay uploads .. 'Return Policy Attribute Not Valid' .. first, understand this is not an error, it's only a warning. The return response from eBay may contain both warning and error messages, but this being only a warning will not keep your item from being listed.

  And second .. What this message is really telling you is that the Return section of the AoB eBay Configuration page is no longer supported for the item in question, so, eBay will ignore the data they receive about it. However, if you have a business policy set up on eBay you can now connect it to your listings both individually, or by a default action, from the configuration and you'll stop seeing these warnings.