Shipping FAQ

1. How do I cancel an order? If you have an ABE or Alibris order to cancel you can cancel the order and refund their money in one easy step. To cancel an ABE order, click the Previously Sold or Rejected button and save changes. For Alibris, click the Cancel button and save changes. For Amazon orders, you must check the button next to Move to History on the Ship Your Books page and go to Amazon.com directly to refund the buyer's credit card.
2. How do I remove an item from my sales stats after the item has shipped? You will have to go to your sales history and find the order. Then click the 'make new' button and the order will be moved to your ship page. Then click the 'move to history' and save changes. This will change the status of the order in your AOB account and it will no longer be on your sales stats page.
3. Do you automatically confirm orders on ABE, Alibris, Biblio, or Valore? Yes, we do. All you have to do is click the ship with email, or, ship with no email button on the ship page and save changes. This action triggers an automatic notification that sends your shipping confirmation to the selling venues. We do suggest that you check the venues directly to confirm they have processed the shipping confirmation info we sent them.
4. What does the U or unmatched mean next to my orders? If you ever see a boldfaced U it means the order was Unmatched. Unmatched on an order means that when the order arrived, the SKU that sold did not have enough quantity inventory to fill the order. For new accounts, it is not uncommon to see this with Amazon orders because the order reports we get from Amazon go back 15 days and you could see orders that you've already shipped getting pulled into your account.  If you notice this scenario for Amazon orders use the Move to History option on those orders to remove them from your Ship Your Books page.
5. I had to refund a book. How do I get the order out of my statistics? If the item is still in your ship list use the move to history button. If you have already processed the order find it in your AOB sales history and click the drop-down menu in the Status column on the right side of the page. This will remove the order from your Sales Stats and your billing queue.  
6. What do the different colors on the ship page signify? If the order is expedited the line will be in red. If it’s an international order the line will be green. A yellow line indicates the order is an expedited international order. Orders going to the Alibris warehouse will be in bright pink.  More highlighting information can be found in the article titled Ship Your Books in the Order Management section of your Help Center
7. I have an Alibris order that does not have any shipping reimbursement. Why? Almost always those will be orders going directly to the Alibris warehouse and since Alibris provides a prepaid label for such orders they do not reimburse shipping. To get these labels login to your Alibris account and go to the sales tab. Click on the MRS link and choose your print option.
8. I made a mistake when entering my shipping cost or tracking number on my Ship Your Books page. How do I fix it?
1. Locate the order in your Sales History and use the drop-down menu in the Status column to select either 'Make New' or any other Shipping page option you'll see in that menu to take the order out of the Processed status.
2. Navigate to the same ship page selected in Step 1 to locate the order.  
3. Enter the correct data and select the Action you wish to use.  Note: If this is an Amazon order contact AoB Support to make this edit for you so you can avoid resending a confirmation notice to Amazon which can negatively impact your seller status on this venue.  
9. Can I ship to international addresses using AOB and Endicia?  Yes, you can. Make sure your label and format support the integrated shipping label and customs form.  The format you select will depend on your printer and label size.  If you have any questions about which format to select we recommend that you contact Endicia support directly. Once you have it all set up we suggest that you print an international label for practice to ensure everything is set up correctly.  This way you can see if there are any issues you'll only have to request a refund from Endicia for one item. When you are confident all is set up properly you'll be ready to print domestic and international labels in one print run.