Amazon FAQ

  • Why do I have to have a Pro-Merchant subscription with Amazon before AoB can manage my inventory on Amazon?  
    • A ProMerchant account is the only level of seller accounts with Amazon that allows for the file transfers that are required for AOB to function correctly with your Amazon account.
  • How do I authorize Aob to communicate with Amazon?  
    • In the area of your Venue Settings page click on to navigate to the MWS signup page.
      • Click the Sign Up for MWS button
      • Enter your Amazon email address and password then click the sign in button
    • You will then see the Amazon Marketplace Web Service page where you will do four things.

      1. Select the “I want to use an Application to access my Amazon seller account with MWS” option;
      2. Enter The Art of Books in the Application Name Field.
      3. Enter '6810-0176-0133' in the Application’s Developer Account Number field.
      4. Click the next button on the bottom right of the page.

      On the next page you will be presented with two check-boxes…

      1. “I have read and accepted the Amazon MWS License Agreement”
      2. Accept responsibility for The Art of Books. (Both must be checked before you can proceed.)

      The final page gives you the Seller ID needed for AOB's Venue Settings.

      • Enter the Seller ID to the Amazon Seller ID field on your AOB venue settings page.
        • If you choose to copy/paste this information, be aware that if you over-highlight and include the blank space before, or after, your copy/paste will include those blank spaces and it will make the ID entered appear invalid to the verification process.
        • If entered correctly, updating the page will produce the following Status message on the right side of the updated page...

   Processing Results

Amazon return verified

Seller Id for verified.

  • Where can I allow, or revoke,  Permissions for an Application to access MWS for my account in Amazon's Settings?
    • Seller Central > Settings > User Permissions > Amazon MWS Developer Permissions is @ the bottom of the page
  • How do I know why an item is not listing to Amazon? 
    • Uploading a file of your inventory does not guarantee the item/s will successfully list as an Active Listing on any venue. Any upload is subject to the receiving venue's requirements for a listing. Most venues require that you login to their own site to check your seller admin area for any Processing Reports they make available to their sellers. However, we can access these Processing Reports from Amazon and make them available to you in the Venue Upload History.
    • Or, if you prefer to view these reports on Amazon directly:
      1. Log into your Amazon seller account
      2. Click on the “Upload multiple items” under the ” Manage Your Inventory” link.
      3. Scroll down to the “3. Review File Status and History” area.
      4. Look in the fourth column, Actions.
      5. Click on 'View Processing Report' one of the links at the far right to see the reason for the error.
      6. This will bring up a dialog so you can save the file to your computer.
      7. It will save to your computer as a tab delimited text (.txt) file but you can open it in a spreadsheet.
      8. In the Processing Report you will see the SKU and the error message (including error code).
  • Want a list of Amazon's Error Codes?  
  • Can I get Amazon to charge tax for my state?
    • Yes, you can. Just go to your Amazon account and under the Settings tab you will find Tax Settings. Click on the Tax Settings and follow the prompts.
  • Does AoB help me recognize Restricted DVD?
    • Yes, if you enter an ISBN/UPC/ASIN to your listing page and populate the product data, if the item is on Amazon's restricted list you will see text in the right hand Market data column letting you know.  The text will be a red font and clearly state the item's restricted status.
    • Restricted items are filtered out of the uploads to Amazon so our users can avoid getting into trouble for attempting to list items for which they are not approved.  
      • If you have been approved by Amazon to sell restricted items please create a Support Ticket in your AOB account asking that we turn off the filtering for your account.  
        • If your AOB account is opted out of our filtering you will continue to see when an item is restricted, however your item will still upload to Amazon unless you restrict it otherwise.
  • Why am I receiving order fulfillment reports?
    • These are generated every time the AOB system asks Amazon for your orders, however, you can turn the notifications off within your seller account as follows:
      • In Account Settings look for Turn off/on your e-mail notifications.
      • When you click the link you will be prompted for your password. 
      • Next would be a list of the different notifications you can turn on and off.
  • I just Activated Amazon in my AoB account and now have orders on my ship page that I've already shipped.  Why?
    • Setting a venue to Active puts your account into the processing cycles for upload activity and order retrieval (aka:order pull cycle). When we make the first call to Amazon for your orders, that report will contain a 15 day block of order data.
    • To remove these orders from your ship page:
      • Use the Move to History option in the Action column for each order you wish to remove from the ship page and save the page.
  • Why did my shipping preference settings not transfer into my AOB inventory after uploading my Amazon file?
    • Amazon's ''Open Listing Report'' does not include the necessary information to set these options via the upload to AOB.
      • You will need to add the necessary column (headers and values) to your file before uploading to AOB.
      • For correct header and value information see our list of Approved Headers.
    • For those that are listing new inventory using the Single List page:
      • You will find a default in the Settings for your Single List Page to apply the shipping options of your choice to your inventory as it is being listed.
  • My Amzon orders are not confirming shipping even though I’ve sent the info using AoB. What should I do?
    • First make sure you have told us to send the shipping confirmation by checking that you have checked the option for Charge When Ship in the Amazon Section of the Venue Settings page.  If this is not selected no confirmation data will be sent to any Amazon account, period.
    • Also, there are times when Amazon’s servers can be a bit slow in processing the shipment confirmations they receive. Frequently, all you have to do is wait a bit for Amazon to process them.
      • You can check the status of your uploads from AOB on this page: and you will find this page linked under the Tools menu.
      •  If the Amazon Confirmations Upload is showing a status of C (this stands for confirmed) it means that we successfully sent the ship info to Amazon.
      • We urge you to routinely check on Amazon to insure they are processing the shipping confirmation data we send. In your Amazon account you will locate these reports at Seller Account → Orders → Upload Order Related Files. If you notice error reports and are not sure what they mean, please contact Amazon Seller Support, or your friendly AoB staff with the error message.
  • How do I get the Amazon Collectible Categories to show up on my AOB Single List Page?
    • Amazon requires that you obtain authorization to sell collectibles.
    • Once approved, navigate to Single List Page Settings and enable the Use Collectibles option by checking the box and saving the page.  
  • Curious about Amazon's Condition Guidelines?
  • How do I list a book without an ISBN on Amazon?
    • Beginning in February 2012, ISBNs or EANs (ISBN-13s) will be required when uploading listings for books published in 1973 or later.
    • You can also create a Product Page for an item on Amazon directly so that Amazon will assign an ASIN.  Once you have the ASIN just enter it on your AOB Single List Page and proceed as usual.
  • Can I offer Free Shipping on Amazon?
    • Yes! If you have the option in your Amazon account simply create a Support Ticket in your AOB account asking that we turn on free shipping options in AOB.  
    • Once enabled you'll see a Free Shipping option on your listing page.  Simply check the box and update the item using the Update Listing button. 
    • You can also set free shipping using a file that you upload to your AOB account.
      • Use the header: free_shipping and value of 'y' for yes, or 'n' for no for each sku in the file.
    • Please note that due to restrictions on edits to this type of listing you may notice as much as a 4 hour latency on edits that you've made before they are made live by Amazon.
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