Amazon FAQ

  • Why do I have to have a Pro-Merchant subscription with Amazon before AoB can manage my inventory on Amazon?  
    • A ProMerchant account is the only level of seller account with Amazon that allows for the file transfers that are required for AOB to function correctly with your Amazon account.
  •  Where can I allow or revoke Permissions for an Application to access MWS for my account in Amazon's Settings? 
    • Seller Central > Settings > User Permissions with Amazon MWS Developer Permissions at the bottom of the page.
    • Paying attention to email correspondence is helpful here as Amazon will send an automated notification titled "ACTION REQUIRED - Your Software Application Authorization Is About to Expire".
  • How do I know why an item is not listed on Amazon? 
    • Uploading a file of your inventory does not guarantee the item/s will successfully list as an Active Listing on any venue. Any upload is subject to the receiving venue's requirements for a listing. Most venues require that you log in to their own site to check your seller admin area for any Processing Reports they make available to their sellers. However, we can access these Processing Reports from Amazon and make them available to you in the Venue Upload History.
    • Or, if you prefer to view these reports on Amazon directly go to Seller Central > Inventory > Add Products via Upload > Monitor Upload Status and you'll find a list of files that have been processed as well as any awaiting processing.  Processed files will have a link to view the Processing Report.
  • Want a list of Amazon's Error Codes?  
  • Can I get Amazon to charge tax for my state?
    • Yes, you can. Just go to your Amazon account and under the Settings tab, you will find Tax Settings. Click on the Tax Settings and follow the prompts.
    • If you want this data to transfer to your AoB Sales Statistics you will need to request the optional field for 'tax_collection_responsible_party' to be provided in your Amazon Order Fulfillment Reports.
    • Note: If Amazon is paying the tax on your behalf you will need to also contact AoB staff to do a quick edit to your account to get the tax amount displayed on your order details.
  • Does AoB help me recognize Restricted DVDs?
    • Yes, if you enter an ISBN/UPC/ASIN to your listing page and populate the product data if the item falls into the parameters Amazon describes as being restricted you will see text in the Market data column on the right side of the single item listing page stating that the item is Restricted.  The text will be a red font and clearly state the item's restricted status.
    • Restricted items are filtered out of the uploads to Amazon so our users can avoid trouble for attempting to list items for which they are not approved.  
  • Why am I receiving order fulfillment reports?
    • These are generated every time the AOB system asks Amazon for your orders, however, you can turn the notifications off within your seller account as follows:
      • In Account Settings look for Turn off/on your e-mail notifications.
      • When you click the link you will be prompted for your password. 
      • Next would be a list of the different notifications you can turn on and off.
  • I just Activated Amazon in my AoB account and now have orders on my ship page that I've already shipped.  Why?
    • Setting a venue to Active puts your account into the processing cycles for upload activity and order retrieval (aka order pull cycle). When we make the first call to Amazon for your orders, that report will contain a 15-day block of order data.
    • If you have only a few orders you can use the Move to History option in the Action column for each order you wish to remove from the Ship page and save the page.
    • In the event of having a large number of orders arrive making it cumbersome to move them individually, you can elect to move them en masse.  To remove a large number of orders from your ship page in one action please see Mass Move Your Orders for details on this time-saving tool.
  • My Amazon orders are not confirming shipping even though I’ve sent the info using AoB. What should I do?
    1. First, make sure you have told us to send the shipping confirmation to Amazon by navigating to Settings > Venue Settings, and in the Amazon section make sure you have checked the option for 'Send Shipping Confirmations to Amazon'.  If this is not selected there will be no confirmation data sent to your Amazon account.
    2. Navigate to the Tools menu and in the Useful Links block you can check the status of your confirmations from AOB on Amazon Orders Confirmation Status 
    3. If the Amazon Confirmations Upload is showing a status of C (this stands for confirmed) it means that we successfully sent the confirmation to Amazon.  But, if the status is C and the orders are not showing as confirmed on Amazon it could be a backup in their system and you can check within your Amazon account to locate these reports at Seller Account → Orders → Upload Order Related Files.
    4. If you notice error reports and are not sure what they mean, please contact Amazon Seller Support or your friendly AoB staff with the error message.
  • How do I get the Amazon Collectible Categories to show up on my AOB Single List Page?
    • Obtain authorization to sell collectibles on Amazon.
    • On the AOB Settings menu, navigate to Single List Page Settings.
    • Enable the ‘Use collectibles’ option by checking the box and saving the page.
    • This will turn on the Collectible Fields on your Single List Page.
  • Curious about Amazon's Condition Guidelines?
  • How do I list a book without an ISBN on Amazon?
    • Books with publication dates in 1972 or earlier will be exempt from the ISBN requirement.
    • To list books published in 1973 or later that do not have an ISBN, sellers will need to request an exemption.
    • Follow this link to request an exemption: 
    • Beginning in February 2012, ISBNs or EANs (ISBN-13s) will be required when uploading listings for books published in 1973 or later.
    • You can also create a Product Page for an item on Amazon directly so that Amazon will assign an ASIN.  Once you have the ASIN just enter it on your AOB Single List Page and the SKU you used on Amazon and proceed as usual.
  • How do I use the Min/Max price settings on the AoB Single List Page and why are those important?
  • How do I get my AoB orders to display the Amazon Ship-by Time?
    • Login to your Amazon account and add the Ship-by time, it's an optional field for your order reports.
  • Where do I go in my Amazon account to turn on optional fields for my order reports?
    • Orders > Order Reports > Add or remove order report columns
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